Rental Agreement

THANK YOU FOR CHOOSING Re/Max Cove Mountain Realty & Cabin Rentals FOR YOUR VACATION LODGING. PLEASE REVIEW THIS CONFIRMATION TO ENSURE ACCURACY.

Please review. We will have you sign a copy at Check-In.

Vacation Rental Damage Protection Plan

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy  www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Cove Mountain Resorts any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Cove Mountain Resorts directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a Credit Card Number security deposit is required.

1. Check-in time is 3:00 pm and check out is 10:00 am. Due to heavy volume, peak season and Holidays some cabins may not be ready by Check-in time.

2. Balance due 30 Days prior to check-in. Travel Insurance is available and highly recommended.

3. If reservation is cancelled 30 days or more prior to arrival, you will be refunded your deposit minus your Reservation Fee Plus Tax. . If you change reservations to a different cabin a $25 change fee will be applied. There will be no refunds for reservations cancelled less than 30 days prior to check-in date.

4. Pets are allowed in designated Pet Friendly cabins only. An additional fee of $60.00 is required for pets. The renter will assume full responsibility for damages caused by pet including but not limited to, carpet stains, damage to carpet, scratches on doors, floors, woodwork and damage to bedding or furniture. Please do not leave pet unattended in cabin at any time.

5. Because all the cabins are individually owned, amenities are subject to change without prior notice. Additionally from time to time, appliances, satellite TV, water, telephone, internet access, electricity, etc. will break down or malfunction. While we cannot refund any monies due to issues that may be beyond our control, we will respond quickly to make repairs and restore amenities. Your cabin is checked prior to your arrival and immediately upon your departure. In the event you find any problems upon check-in please notify the office within one half (1/2) hour. We will be happy to correct the problem. In the event that the problem cannot be corrected we will move you to another cabin. This agreement also applies equally to any property to which you are moved. If you do not report the problem within ½ hour no refunds or moving to another cabin is permitted.

6. The renter will assume full responsibility for damages or theft. Please initial the following that will incur additional charges:

   • Cabins that are left excessively dirty______

   • Excessive Garbage______ (Please bring garbage to dumpsters located in back of our office)

   • Rearrangement of furniture ______ (Including TV™s and Outdoor Grill) All cabins are non-smoking therefore a minimum $100.00 fee will be charged to fumigate the cabin. ____

   • The use of any soap products, lotions or oils could result in damages to the hot tub. Should damage occur you will be charged accordingly either to clean or repair the hot tub. ________

7. If the reserved cabin is taken off of our rental program, you will be notified and asked to select another cabin of equal cost. If we cannot accommodate you, we will issue a full refund.

8. No refunds will be given should you decide to leave earlier than the check-out date.

9. Cove Mountain Resorts is not responsible for items left in cabin.

10. Cove Mountain supplies a starter supply only of bath tissue, paper towels and soaps for your cabin. Towels and linens are provided. We do not provide laundry detergent or charcoal.

11. Fireplaces are open to be used from October to May. Firewood is provided during that time period only. No firewood is provided for fire pits.

12. Cove Mountain Resorts is not responsible for power outages or inclement weather (snow, ice etc). Please be aware that possible weather and road conditions can be unpredictable from November through early April. No refunds will be issued for unfavorable weather, road conditions or power outages.

13. Cove Mountain does not rent to anyone under age 21.

14. Excessive noise, loud parties are not permitted at any time.

15. Advanced deposits will be placed in an interest bearing account. All guests waive any rights to any such interest.

16. The Guest understands that there are special risks involved in the use hot tub or whirlpool tubs. Guest is aware there are potential dangers to children who are not carefully supervised, as well as any person using a hot tub or whirlpool tub too long or if a person has health risks, is intoxicated, using any kind of drugs or medication, or pregnant. Guest agrees to waive any claim whatsoever against Cove Mountain Rentals, its Agent(s), Owners or other guests of property for accidents or injury arising from use of hot tub or whirlpool tubs. Guest agrees that he/she is responsible and liable for any damages that occur to the hot tub or whirlpool tub through their or their guest's misuse or negligence.

17. Wi-Fi is an extra ammenity that NOT all cabins have access to. Cabins that do have access are advertised with a photo of free Wi-Fi, but we are at mercy of the service providers. No type of refund will be given if the service is down, for all the Wi-Fi is sproatic here in the Mountains. 

18.  Any violations of Cove Mountain Resorts™ policies could result in you being asked to vacate the property. No refunds will be made should this occur.

19.  Please enjoy your stay with us here in the Smoky Mountains!